Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
Discover the reports that help you better understand and improve the customer experience.
IVR technology can be a game changer for contact centers. Discover what exactly it is, and what the business benefits are.
Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.
It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.
New to the world of SaaS sales? Learn about the software as a service sales model and the best techniques for mastering it.
Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.
Zendesk Sell VP Monica Telles breaks down how to run meetings that benefit you and your sales reps.
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Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal.
Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…
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Find out why compassionate customer service matters, and what it can do for your business.
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…
Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Let's take it a step further.
Customer value is your product’s “worth”—but it’s not as straightforward as its price.
Gain an understanding of contact center services and how a contact center boosts customer satisfaction.
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.