Customer Portal Software
Provide a dedicated hub for your customers to manage their support requests and their contributions to a knowledge base or community through our help desk portal.
Power to your customers
Zendesk Guide’s online customer requests portal helps customers keep track of activities that matter most. Customers can check the status of their support requests, review updates to their knowledge base and community contributions, and track content they’re following—all from a single location. And with a dedicated customer web portal, customers find exactly what they’re looking for.
For businesses and individuals
Businesses need additional visibility into support requests so they can share updates with the rest of the team. Zendesk’s customer portal supports shared organizations, so members can see each other’s requests and increase transparency when the customer is more than one person.
CREATE A KNOWLEDGE BASE
Help customers help themselves by creating a knowledge base.Learn more >
BUILD A COMMUNITY
Foster conversations between customers and strengthen their connection with your brand.Learn more >
There’s a few options to consider when configuring access to a user portal.Learn more >
TIPS FOR A THRIVING HELP CENTER
Ensure your Help Center gets off to a good start with these six tips.Learn more >
HOW TO MANAGE A CUSTOMER PORTAL
5 tips to show customers how to manage their relationship with your company.Explore customer portal benefits >
HELP CUSTOMERS HELP THEMSELVES
91% of customers would use a knowledge base if it met their needs.Learn more >