Values with action: how Zendesk will continue to do better Article

Values with action: how Zendesk will continue to do better

Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking

Improve customer experience

Why Cloud 100 startups are investing in CX Article

Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.

How to anticipate your customer needs and solve them Article

How to anticipate your customer needs and solve them

What are customer needs, and how can your business solve for and anticipate them?

An overview of apps for startups Article

An overview of apps for startups

With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.

A business’s guide to customer reviews Article

A business’s guide to customer reviews

95 percent of customers read reviews before making a purchase. Here's how to get good reviews.

Sell more

SaaS sales 101: a beginner’s guide to selling Article

SaaS sales 101: a beginner’s guide to selling

New to the world of SaaS sales? Learn about the software as a service sales model and the best techniques for mastering it.

10 positioning statement examples to inspire your brand messaging Article

10 positioning statement examples to inspire your brand messaging

Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.

A VP’s 4 tips to running a successful sales meeting

A VP’s 4 tips to running a successful sales meeting

Zendesk Sell VP Monica Telles breaks down how to run meetings that benefit you and your sales reps.

6 sales personality traits that Zendesk VPs look for when hiring Article

6 sales personality traits that Zendesk VPs look for when hiring

What makes a good salesperson? Here are the personality traits you should look for when hiring your next rep.

Guides, research, and more

Four key principles for evolving the employee experience Guide

Four key principles for evolving the employee experience

While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal.

Gartner’s 9 predictions for the post-COVID future of work White Paper

Gartner’s 9 predictions for the post-COVID future of work

Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…

Adapting to rapid change Guide

Adapting to rapid change

These days, getting customer support right is more important than ever. Smaller firms must go above…

Latest stories

How GiveDirectly grants cash, and the dignity of choice, to program recipients Article

How GiveDirectly grants cash, and the dignity of choice, to program recipients

For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.

3 hidden costs of Freshdesk: Why low license fees can be deceptive Article

3 hidden costs of Freshdesk: Why low license fees can be deceptive

Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.

In an uncertain world, knowledge is power Article

In an uncertain world, knowledge is power

Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.

How to start a virtual call center that provides excellent customer service Article

How to start a virtual call center that provides excellent customer service

Learn the best way to set up and manage a remote customer service team.

Why you need a customer success manager Article

Why you need a customer success manager

Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.

How SPIN selling works (and 34 questions you can use to close more deals) Article

How SPIN selling works (and 34 questions you can use to close more deals)

Most salespeople have heard of the SPIN selling methodology— but not everyone knows how to execute it. Here's what you need to know about it.

Beginner’s guide to the sales process for startups Article

Beginner’s guide to the sales process for startups

For startup founders and sales teams, here is a crash course on the sales process, including key definitions, techniques, and best practices.

Empathy circles: from a moment to a movement Article

Empathy circles: from a moment to a movement

Employees needed urgent support as multiple crises unfolded. Empathy circles were born: safe spaces where our people could talk and feel safe