Improve customer experience

When you focus on customer experience, you can boost the health of your business. Happier customers means a better bottom line.

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Customer service definition and skills for 2020 and beyond

Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships

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A guide to customer service reports Article

A guide to customer service reports

Discover the reports that help you better understand and improve the customer experience.

What is IVR, and how does it improve the customer support experience? Article

What is IVR, and how does it improve the customer support experience?

IVR technology can be a game changer for contact centers. Discover what exactly it is, and what the business benefits are.

9 customer service gifs that explain a day in the life of a support agent Article

9 customer service gifs that explain a day in the life of a support agent

Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.

How to be customer obsessed Article

How to be customer obsessed

We’ve all heard the stories of companies going above and beyond to provide their customers with…

Why customer courtesy matters (and 8 tips on how to nail it) Article

Why customer courtesy matters (and 8 tips on how to nail it)

Find out why compassionate customer service matters, and what it can do for your business.

Customer facing roles 101: everything you need to know Article

Customer facing roles 101: everything you need to know

Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.

Integrations galore Article

Integrations galore

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…

Are you set up to deliver exceptional customer experience? Guide

Are you set up to deliver exceptional customer experience?

Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.