Improve customer experience
When you focus on customer experience, you can boost the health of your business. Happier customers means a better bottom line.
Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships
Discover the reports that help you better understand and improve the customer experience.
IVR technology can be a game changer for contact centers. Discover what exactly it is, and what the business benefits are.
Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.
We’ve all heard the stories of companies going above and beyond to provide their customers with…
Find out why compassionate customer service matters, and what it can do for your business.
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.