A customer service app, no strings attached
Great customer support is tied to the customer, not a desk. Zendesk native mobile apps are built for team leaders, agents, and those rolling stones who can't sit still.
Zendesk for mobile—it's all good.
Agents can catch up with tickets, clean up their queue, and free up their workflow (and mind).
- Create new tickets on the fly and make quick updates with macros
- Notifications alert agents to updates on their assigned tickets
- Get to the right ticket immediately using search and deep-linking from email
- Filter through the queue with Views and swipe to easily move to the next ticket
Our agents feel a deep responsibility towards customers. If people are out or they're away from their desks, the Zendesk mobile app is a great way for agents to check in or get an update on tickets.Ali Rayl, Director of Customer Experience at Slack Read the story