Product pricing

Start with Support and build your own custom solution or choose The Suite, our all‑in‑one omnichannel package.

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The Zendesk Suite

Professional Enterprise
Per agent / per monthover 35% off * *
Omnichannel support with email, chat, phone, social media and messaging
Knowledge base for self-service
Reporting and analytics
Platform extensibility with private and public apps
Multiple ticket forms *
Roles and permissions, skills-based routing, and team publishing —
Multibrand —
Chat widget unbranding and chat web SDK —
AI-powered satisfaction prediction —
24/7 support via phone and chat —
Free trialSee full comparison Buy now Buy now

* Available as an Add-on

* Prices shown are billed annually. For prices billed month-to-month, click here.

Usage, including phone numbers, inbound, outbound and voicemail minutes and optional voicemail transcription, sold separately.

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Customer service software

Track, prioritize, and solve customer support interactions

Essential

from...
   
per agent
per month

 

  • Email & social channelsOut-the-box email integration (no need to set up your mail server) with unlimited email addresses. Customizable HTML and text templates.
  • Web Widget & Mobile SDKEmbed support wherever your customers are on your Website or in your mobile app. Allow them to search the knowledge base, send a message, or start a live chat.
  • Pre-defined business rules
  • Essentials card
  • Interaction history
Free trial

Buy now

Team

from...
   
per agent
per month

Essential, plus...

  • Custom business rulesInitiate workflow triggered by ticket changes or time-based conditions. Your Zendesk comes with pre-configured business rules that we recommend as best practices. You can add more, modify, or turn them off.
  • Performance DashboardsGet visibility into ticket volume, customer satisfaction, and agent performance with KPI dashboards.
  • Public apps and integrationsGet visibility into ticket volume, customer satisfaction, and agent performance with KPI dashboards.
Free trial

Buy now

Professional*

from...
   
per agent
per month

Team, plus...

  • Multilingual content
  • CSAT surveys
  • Advanced analytics powered by Zendesk Explore
Free trial

Buy now

Enterprise

from...
   
per agent
per month

Professional, plus...

  • Multiple ticket formsCreate multiple support request forms that show a unique set of ticket fields—–ensuring you’r'e gathering the right info from the customer for every support request.
  • Skills-based routing
  • Contextual workspaces
  • Satisfaction Prediction
  • Multibrand support
  • Launch Success Program
Free trial

Buy now

Elite

from...
   
per agent
per month

Enterprise, plus...

  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location
Contact us
All Support plans come with the Lite versions of Chat, Talk, and Guide

* Your free trial starts on Professional.
Prices shown are billed annually. For prices billed month-to-month, click here.

See full comparison

Get the personal touch with our Elite account

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Live chat software

Chat with customers in real time

Lite

from...
   

 

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team

from...
   
per agent per month

All Lite and...

  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps**

Professional

from...
   
per agent per month

All Team and...

  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking
  • Private apps** (requires Support)

Enterprise*

from...
   
per agent per month

All Professional and...

  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support
Chat Lite is available for free in all Support plans

* Your free Chat trial starts on Enterprise.
**Public and Private apps require a Zendesk Support account.
Prices shown are billed annually. For prices billed month-to-month, click here.

See full comparison

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Knowledge base and self-service

A smart knowledge base for better self-service and empowered agents

Lite

   
Included with Zendesk Support

 

  • Knowledge base
  • Search, preview, and insert articles with the Knowledge Capture app
  • Support request form
  • Google Analytics reporting

Professional*

   
per agent per month

Lite, plus

  • Custom themes & integrations
  • Access controlled by role
  • Community forums
  • Customer request portal
  • Flag and create articles with the Knowledge Capture app and leverage AI-powered recommendations
  • Multilingual content
  • Performance dashboards

Enterprise

   
per agent per month

Professional, plus

  • Multiple help centers
  • Multiple theme templates
  • Article assignments and publishing permissions with Team Publishing
  • Article lifecycle management with Team Publishing and Article Events
  • Identify knowledge gaps with Content Cues
  • Organize content in sub-sections up to six levels deep
    • Learn more

Answer Bot

Optional
from...
   
per month

Add on Answer Bot to Guide Professional or Enterprise…
Guide Lite is included in all Support plans

Prices shown are billed annually. For prices billed month-to-month, click here.
Guide requires a Support account.
Feature availability may depend on Support plan.
*Your free trial starts on Guide Professional.

See full comparison

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Call center software built into Support

Provide more personal, productive phone support

Lite

from...
   
per agent
per month pay for usage only

 

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team

from...
   
per agent
per month usage sold separately

Lite, plus...

  • Multiple phone numbers†
  • Warm transfer
  • Business hours
  • Text messaging
  • Call us from Web Widget

Professional

from...
   
per agent
per month usage sold separately

Team, plus...

  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Call blocking
  • Conference calling
  • Real-time analytics
  • Reports & dashboards
  • Request a callback from web widget

Enterprise

from...
   
per agent
per month usage sold separately

Professional, plus...

  • Implementation guidance
  • Monthly diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

    • Required for accounts with 100+ agents on Talk

Contact us

Partner Edition*

from...
   
per agent
per month***





Access to telephony integrations & CTI toolkit for:

Contact us
Talk Lite is available for free in all Support plans

Prices shown are billed annually. For prices billed month-to-month, click here.
Talk requires a Support account. Feature availability depends upon Zendesk Support plan type. Learn more.
* Price of Zendesk Talk Partner Edition does not include cost of telephony partner solution;
A paid Partner Edition agent is required for every agent that is taking calls within Zendesk Support.

See full comparison

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Solve customer issues proactively

How many users will you message each month?

monthly messaged users If you message them... they will come. Push through the growing pains, young grasshopper. *Fist pumps* More power to you, message master. Contact us for a quote.
/mo*

/mo*

Sending a lot of messages? Contact us for a quote.

Contact us

*Prices shown are billed annually.
*Price of Zendesk Connect does not include the cost of email or SMS message delivery

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Dig in

Analytics for businesses to measure and improve the entire customer experience

Lite

   
with Support Professional and above

 

  • Integrated Zendesk reporting
  • Pre-built dashboards
  • Best practice analytics
  • Filters & drill-ins
  • Chart & dashboard export
  • Daily data refresh

Professional

   
per agent per month

Lite, plus...

  • Customizable charts & dashboards
  • 20+ chart styles
  • Editable metrics & attributes
  • Calculations & Result Manipulations
  • Custom filters & drill-ins
  • Forecasting & ‘what-if’ analysis
  • Sharable dashboards & scheduled delivery
  • Roles & data access management
  • Hourly data refresh

Prices shown are billed annually. For prices billed month-to-month, click here.
*Plan-based dashboards available for Support, Chat, and Talk Professional plans and above.
Requires a Zendesk Support Professional or above subscription.
Customers who have purchased a Zendesk Support Professional or above license prior to November 13th will receive Zendesk Explore Professional free of change.
Zendesk Explore can manage data volumes up to 1 million Zendesk Support tickets.

See full comparison

Frequently asked questions, answered.

  • TRIAL

  • How does the free trial work?

    When you sign up for your trial of Support you'll have access to all Professional features. When you sign up for your trial of The Suite you'll have access to all the Professional features for Support, Guide, and Talk. For Chat, you’ll also see the Enterprise features. If you want to trial a specific plan, just contact us. At any point during the trial, you can choose a plan and pay by credit card from within your account.

  • Can I trial Support, Chat, Guide, and Talk together?

    Yes. You can start up Guide, Chat, and Talk trials individually from your new Support trial or go here to start a trial of The Suite, which includes all four products.

  • Can I trial Explore with The Suite?

    Yes. You can start an Explore trial any time during your trial of The Suite.

  • What happens after the trial ends?

    At the end of your trial of Support or The Suite, your data and setup remains intact. You can login and select a plan to purchase.

  • Can I trial Connect?

    Yes. You will get a free 14 day trial of Connect just by creating a new account.

  • PURCHASE

  • How can I buy your software?

    Just sign up for a trial and within your trial account you can purchase today. You can pay by credit card online, or our top level plans include an invoicing option. You can also Contact us if you prefer help purchasing from our sales team.

  • How long are your contracts? Can I change plans?

    Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Contact us for details.

  • Can I buy features a la carte? Are there any add-on fees?

    With Add-ons for our Support product, you can pick and choose additional features that you need in addition to your core plan. Contact us if you would like to purchase an Add-on.

  • Is there a bundled price for Support, Chat, Guide, and Talk?

    Yes, The Suite includes all four products for all your agents starting at $89 per agent, per month. Learn more about The Suite here. Each seat applies to the same agent across all Suite products.

  • If I buy The Suite, can I add on Support or Chat-only agents later on?

    It is not possible to mix-and-match Support-only or Chat-only agents with The Suite. You can expand with The Suite agents only, which includes seats for Support, Guide, Chat and Talk.

  • What discounts are available?

    We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount. The Suite also includes a significant bundled discount when compared to purchasing Support, Guide, Chat, and Talk individually.

  • Do you charge per agent using Connect?

    No. You can add as many team members as you want to one account for no additional cost.

  • GENERAL

  • What's an agent?

    An agent is what we call anyone who logs into a Zendesk product. Each rep, admin, or manager needs their own agent license. Add as many agents as you want on any plan.

  • What is a “messaged user”?

    Connect charges based on the number of users you message each month. If you do not message a user, you do not pay anything for that user. We count each messaged user once, no matter how many messages you send to that person.

  • Do Zendesk products integrate with other applications & systems?

    Yes. We have hundreds of pre-built apps and integrations available in our Apps Marketplace. Or you can build almost anything you want on top of the Zendesk platform via our APIs.

  • Will my data be private and safe?

    Yes, we combine enterprise-class security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers.

  • SELL

  • Zendesk offers sales force automation software (SFA)?

    Yes, in September 2018 Zendesk acquired Sell (formerly Base) to enhance productivity, processes, and pipeline visibility for sales teams. Sell is the most tightly integrated SFA product available for The Zendesk Suite.

  • How do Sell and Support work together?

    Support and Sell are integrated, allowing sales reps to view ticket information next to their sales opportunities. Support agents can see sales activity on their customer interaction history in Support. They can also see information about deals currently in the pipeline in a brand new Sell app for Support, and even notify sales if a support conversation turns into an interesting sales opportunity.

  • Can I trial Sell?

    Yes, you can get a 14 day trial by creating a new Sell account.

More questions?

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Did you know...

Zendesk donates $1/month of every paid subscription to our neighbor organizations.

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