

Product pricing
Start with Support and build your own custom solution or choose The Suite, our all‑in‑one omnichannel package.
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Track, prioritize, and solve customer support tickets
Annual plans from
-per agent, per month
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Frictionless omnichannel support
Everything you need to be everywhere your customers are, wrapped up in one pretty package—at a special price.
Pricing starts at
per seat, per month
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Deliver smarter self-service answers to customers and agents
Annual plans from
Free
-per agent, per month
See pricingsupport plan required
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Engage customers in real-time over live chat and messaging
Annual plans from
Free
-per agent, per month
See pricing -
Provide more personal and productive phone support
Annual plans from
Free
-per agent, per month
See pricingsupport plan required
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Measure and improve the entire customer experience
Annual plans from
Free
-per agent, per month
See pricingsupport plan required
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Sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams
Annual plans from
$19
-$199
per rep, per month
Billed in $USD
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The Zendesk Suite
Professional | Enterprise | |
Per agent / per monthover 35% off | * | * |
Omnichannel support with email, chat, phone, social media and messaging | ||
Knowledge base for self-service | ||
Reporting and analytics | ||
Platform extensibility with private and public apps | ||
Roles and permissions, skills-based routing, and team publishing | — | |
Customization with multibrand and multiple ticket forms | — | |
Chat widget unbranding and chat web SDK | — | |
AI-powered satisfaction prediction | — | |
24/7 support via phone and chat, monthly diagnostics, and launch guidance | — | |
Free trialSee full comparison | Buy now | Buy now |
*Prices shown are billed annually. For prices billed month-to-month, click here.
Usage, including phone numbers, inbound, outbound and voicemail minutes and optional voicemail transcription, sold separately.
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Customer service software
Track, prioritize, and solve customer support interactions
Essential
from...
per month
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Team
from...
per month Essential, plus...
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Professional*
from...
per month |
Enterprise
from...
per month Professional, plus...
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Elite
from...
per month Enterprise, plus...
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All Support plans come with the Lite versions of Chat, Talk, and Guide
* Your free trial starts on Professional.
Prices shown are billed annually. For prices billed month-to-month, click here.
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Live chat software
Chat with customers in real time
Lite
from...
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Team
from...
All Lite and...
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Professional
from...
All Team and...
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Enterprise*
from...
All Professional and...
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Chat Lite is included in all Support plans
* Your free Chat trial starts on Enterprise.
**Public and Private apps require a Zendesk Support account.
Prices shown are billed annually. For prices billed month-to-month, click here.
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Knowledge base and self-service
A smart knowledge base for better self-service and empowered agents
Lite
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Professional*Lite, plus
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EnterpriseProfessional, plus
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Answer BotOptional
from...
Add on Answer Bot to Guide Professional or Enterprise…
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Guide Lite is included in all Support plans
* Your free trial starts on Guide Professional.
Feature availability may depend on Support plan.
**Content Cues is currently available through an Early Access Program.
Prices shown are billed annually. For prices billed month-to-month, click here.
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Call center software built into Support
Provide more personal, productive phone support
Lite
from...
per month pay for usage only
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Teamnow with Text
from...
per month usage sold separately Lite, plus...
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Professional*now with Text
from...
per month usage sold separately Team, plus...
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Enterprisenow with Text
from...
per month usage sold separately Professional, plus...
Required for accounts with 100+ agents on Talk |
Partner Edition
from...
per month** Access to telephony integrations & CTI toolkit for:
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Talk Lite is included in all Support plans
* Your free Talk trial starts on Professional.
Prices shown are billed annually.
Usage (phone numbers, minutes and optional recording and transcription) not included.
**Price of Zendesk Talk Partner Edition does not include cost of telephony partner solution. A paid Partner Edition agent is required for every agent that is taking calls within Zendesk Support.
For usage prices please click here.
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Solve customer issues proactively
How many users will you message each month?
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Dig in
Analytics for businesses to measure and improve the entire customer experience
Lite
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ProfessionalLite, plus...
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Prices shown are billed annually. For prices billed month-to-month, click here.
*Plan-based dashboards available for Support, Chat, and Talk Professional plans and above.
Requires a Zendesk Support Professional or above subscription.
Customers who have purchased a Zendesk Support Professional or above license prior to November 13th will receive Zendesk Explore Professional free of change.
Zendesk Explore can manage data volumes up to 1 million Zendesk Support tickets.
TRIAL
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How does the free trial work?
When you sign up for your trial of Support you'll have access to all Professional features. When you sign up for your trial of The Suite you'll have access to all the Professional features for Support, Guide, and Talk. For Chat, you’ll also see the Enterprise features. If you want to trial a specific plan, just contact us. At any point during the trial, you can choose a plan and pay by credit card from within your account.
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Can I trial Support, Chat, Guide, and Talk together?
Yes. You can start up Guide, Chat, and Talk trials individually from your new Support trial or go here to start a trial of The Suite, which includes all four products.
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Can I trial Explore with The Suite?
Yes. You can start an Explore trial any time during your trial of The Suite.
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What happens after the trial ends?
At the end of your trial of Support or The Suite, your data and setup remains intact. You can login and select a plan to purchase.
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Can I trial Connect?
Yes. You will get a free 14 day trial of Connect just by creating a new account.
PURCHASE
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How can I buy your software?
Just sign up for a trial and within your trial account you can purchase today. You can pay by credit card online, or our top level plans include an invoicing option. You can also Contact us if you prefer help purchasing from our sales team.
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How long are your contracts? Can I change plans?
Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Contact us for details.
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Can I buy features a la carte? Are there any add-on fees?
With Add-ons for our Support product, you can pick and choose additional features that you need in addition to your core plan. Contact us if you would like to purchase an Add-on.
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Is there a bundled price for Support, Chat, Guide, and Talk?
Yes, The Suite includes all four products for all your agents starting at $89 per agent, per month. Learn more about The Suite here. Each seat applies to the same agent across all Suite products.
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If I buy The Suite, can I add on Support or Chat-only agents later on?
It is not possible to mix-and-match Support-only or Chat-only agents with The Suite. You can expand with The Suite agents only, which includes seats for Support, Guide, Chat and Talk.
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What discounts are available?
We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount. The Suite also includes a significant bundled discount when compared to purchasing Support, Guide, Chat, and Talk individually.
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Do you charge per agent using Connect?
No. You can add as many team members as you want to one account for no additional cost.
GENERAL
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What's an agent?
An agent is what we call anyone who logs into a Zendesk product. Each rep, admin, or manager needs their own agent license. Add as many agents as you want on any plan.
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What is a “messaged user”?
Connect charges based on the number of users you message each month. If you do not message a user, you do not pay anything for that user. We count each messaged user once, no matter how many messages you send to that person.
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Do Zendesk products integrate with other applications & systems?
Yes. We have hundreds of pre-built apps and integrations available in our Apps Marketplace. Or you can build almost anything you want on top of the Zendesk platform via our APIs.
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Will my data be private and safe?
Yes, we combine enterprise-class security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers.
SELL
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Zendesk offers sales force automation software (SFA)?
Yes, in September 2018 Zendesk acquired Sell (formerly Base) to enhance productivity, processes, and pipeline visibility for sales teams. Sell is the most tightly integrated SFA product available for The Zendesk Suite.
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How do Sell and Support work together?
Support and Sell are integrated, allowing sales reps to view ticket information next to their sales opportunities. Support agents can see sales activity on their customer interaction history in Support. They can also see information about deals currently in the pipeline in a brand new Sell app for Support, and even notify sales if a support conversation turns into an interesting sales opportunity.
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Can I trial Sell?
Yes, you can get a 14 day trial by creating a new Sell account.
More questions?
Our help center is open 24/7
Or reach out to our global support team. We're here to help.
Did you know...
Zendesk donates $1/month of every paid subscription to our neighbor organizations.
Learn more