When you sign up for your trial of Support you'll have access to all Professional features. When you sign up for your trial of The Support Suite you'll have access to all the Professional features for Support, Guide, and Talk. For Chat, you’ll also see the Enterprise features. If you want to trial a specific plan, just contact us. At any point during the trial, you can choose a plan and pay by credit card from within your account.

Yes. You can start up Guide, Chat, and Talk trials individually from your new Support trial or go here to start a trial of The Support Suite, which includes all four products.

Yes. You can start an Explore trial any time during your trial of The Support Suite.

At the end of your trial of Support or The Support Suite, your data and setup remains intact. You can login and select a plan to purchase.

Just sign up for a trial and within your trial account you can purchase today. You can pay by credit card online, or our top level plans include an invoicing option. You can also contact us if you prefer help purchasing from our sales team.

Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Contact us for details.

With Add-ons for our Support product, you can pick and choose additional features that you need in addition to your core plan. Contact us if you would like to purchase an Add-on.

Yes, The Support Suite includes all four products for all your agents starting at $89 per agent, per month. Learn more about The Support Suite here. Each seat applies to the same agent across all of The Support Suite products.

It is not possible to mix-and-match Support-only or Chat-only agents with The Support Suite. You can expand with The Support Suite agents only, which includes seats for Support, Guide, Chat, and Talk.

We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount. The Support Suite also includes a significant bundled discount when compared to purchasing Support, Guide, Chat, and Talk individually.

An agent is what we call anyone who logs into a Zendesk product. Each rep, admin, or manager needs their own agent license. Add as many agents as you want on any plan.

Yes. We have hundreds of pre-built apps and integrations available in our Apps Marketplace. Or you can build almost anything you want on top of the Zendesk platform via our APIs.

Yes, we combine enterprise-class security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers.

Yes, in September 2018 Zendesk acquired Sell (formerly Base) to enhance productivity, processes, and pipeline visibility for sales teams. Sell is the most tightly integrated SFA product available for The Support Suite.

Support and Sell are integrated, allowing sales reps to view ticket information next to their sales opportunities. Support agents can see sales activity on their customer interaction history in Support. They can also see information about deals currently in the pipeline in a brand new Sell app for Support, and even notify sales if a support conversation turns into an interesting sales opportunity.

Yes, you can get a 14 day trial by creating a new Sell account.

The Custom Objects API lets you define a new object type in Zendesk, then create objects from the new object type. A custom object record is an instance of a given object type. For example, if you have a vacation rental business, “rental property” would be a custom object type, and each rental property related to a renter would represented by one custom object record. Learn more here.

Zendesk Events appear in the interactions history, surfacing events from Zendesk products, such as Support or Guide. Some events are currently in EAP. All Sunshine plan types include access to this feature. Learn more here.

The Sunshine Events API lets you build a timeline of all your customers' interactions from any external source. A custom event can be any captured customer interaction from an external system, such as purchase transactions or website visits. Access to Custom Events (events outside of Zendesk) requires a Sunshine Pro plan type or above. Learn more here.

The Sunshine Profiles API allows you to manage customer data across different systems, data sources, and time periods. An external profile consists of one or more identifiers for a person in one or more systems outside of Zendesk, as well as optional custom attributes about the person. Learn more here.

Lite (requests per minute): 500 for Custom Objects (Custom Events, Unified Profiles, and AWS Events Connector are not included with Lite).

Pro (requests per minute): 750 for Custom Objects, 250 for Custom Events, 250 for Unified Profiles, and 700 for the AWS Events Connector.

Enterprise (requests per minute): 1k for Custom Objects, 500 for Custom Events, 500 for Unified Profiles, and 700 for the AWS Events Connector.

With the AWS Events Connector, you can stream Zendesk events in real time into key AWS services. Learn more about the Connector here.

The 30-day free trial includes all Sunshine Professional features. You can reach out to your account rep or reach out to us at [email protected] to request a free trial.